Terms & Conditions

These Terms and Conditions govern your access to and use of the site and services, and constitute a binding legal agreement between you and Wolfactory. If you do not agree to these terms and conditions, you must leave our website immediately.


Intellectual Property Rights

Other than the content you own, under these Terms, Wolfactory and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

The website and its content is copyright of Wolfactory 2018. All rights reserved.

All trademarks, emblems, logos, images, product and company names displayed or referred to on this website are the property of their respective owners.

The website wolfactory.com trades as Wolfactory, also referred to as ‘we’, ‘us’, ‘our’, ‘Website’.

Wolfactory is registered in England and Wales, company number 3089251.



You are specifically restricted from all of the following

› publishing any Website material in any other media;

› selling, sublicensing and/or otherwise commercializing any Website material;

› publicly performing and/or showing any Website material;

› using this Website in any way that is or may be damaging to this Website;

› using this Website in any way that impacts user access to this Website;

› using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

› engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

› using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Wolfactory may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.



We are not to be held responsible for any banking charges incurred due to payments on your account.

Payments are made by PayPal, any major credit or debit card. Payment will be debited and cleared from your account immediately on order. If for any reason a payment is skipped from PayPal, you will be notified and payment will try to clear again within 5 days. If the payment is skipped for a second time, PayPal will automatically cancel your payment and you will have to manually set up payment again.

You confirm that the credit/debit card that is being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We may refuse to accept an order where we cannot obtain authorisation for your payment, or if there has been a pricing or product description error; or if the information you provided arises suspicions.



We deliver across the UK mainland and Europe.

Estimated delivery times:

United Kingdom & Europe: 5 – 10 days

If you’re located elsewhere, an additional cost applies for deliveries and shipments depending on the item’s weight and destination country. Email info@wolfactory.com to request a quotation.

International: Variable upon request

There are some exceptions where it might take more than the estimated time to reach certain countries.

We are not to be held responsible for any delivery delays outside our control. Where, in spite of its reasonable efforts, Wolfactory is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

It is the Customer’s responsibility to report a lost delivery within 14 days for UK and Europe Customers; international Customers may vary.



We work incredibly hard to source unique pieces. If you are genuinely unhappy with your purchase, please let us know within 7 days of receiving it via info@wolfactory.com and request mailing address details. It must be returned to us in its original condition at your cost. We review every case individually. If a refund is requested, it will be immediate and will minus the cost of the initial post and packaging fee.

All items returned to us (from either not being collected, incorrect delivery address or any other valid reason) can be re-sent to you and will require an additional payment to cover the cost of second-time delivery.

All of our packages are wrapped with the utmost care and attention to give the product inside maximum protection. We can not be viable for any damage to the product in transit, however, each case is assessed individually.



If you change your mind you’re entitled to cancel a purchase prior to order dispatch in which case you can contact us on info@wolfactory.com.



All prices are inclusive of VAT at the current rates and are correct at the time of entering information. The prices that are displayed exclude postage.

We reserve the right to change prices without prior notice.

We make every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Wolfactory’s liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Wolfactory after the manifest error has been discovered.


Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Wolfactory a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Wolfactory reserves the right to remove any of Your Content from this Website at any time without notice.



We collect personal information about you through your use on this website and our services. All information that we collect about you is subject to our Privacy Policy.

By supplying your/the recipient’s email address upon contacting us you grant us permission to contact you via email regarding any special offers or promotions that we may offer you from time to time.

We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once Customers have left wolfactory.com.

If you have any specific questions about how we handle your data please email us on info@wolfactory.com.


No warranties

This Website is provided “as is,” with all faults, and Wolfactory express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.


Limitation of liability

In no event shall Wolfactory, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Wolfactory, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.



You hereby indemnify to the fullest extent Wolfactory from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.



If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.



The Wolfactory is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


Variation of Terms

Wolfactory is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.



‘Force Majeure’ means any clause affecting the performance by Wolfactory of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

“Working days” means Monday to Friday, excluding Bank or other Public holidays.


Contacting us

Please do not hesitate to contact us regarding any matter relating to these Terms and Conditions via email at info@wolfactory.com.