Frequently Asked Questions

Do you like something in our gallery but would prefer having it in a different colour or materials? Do you have a specific item or installation in mind you wish to have in your space? Do not hesitate to share your thoughts and we will do our best to create the piece you are looking for or propose a new work designed to your liking.

Would you like to send your order as a gift to someone special? All you have to do is share with us the address of your special recipient, the message you’d like to include, and we will make it as perfect and personalised as you can imagine.

We deliver across the UK mainland and Europe. If you’re located elsewhere email info@wolfactory.com to request a quotation.

Estimated delivery times:

United Kingdom: 3 – 4 days

Europe: 5 – 10 days

International: Variable upon request

An additional cost applies for deliveries and shipments depending on the item’s weight and destination country. Exact delivery charges will be displayed at checkout.

As hard as we try to curate unique and striking pieces, we would understand your wish to return your purchase. If you are genuinely unhappy with your item, please let us know within 7 days via info@wolfactory.com, and you can post it back at your own cost to 23 Derwent Drive, TN4 9TB, and we will refund you.

We are sorry to see you cancel your order. If you are sure of your cancellation request, please let us know as soon as possible so that we can attend to it before the item is dispatched.

For further information, please read our Terms and Conditions.

We offer after-sales and maintenance services. Write to us at info@wolfactory.com or give us a call and we will provide you with advice.

Please read our Terms and Conditions page for further details and specifics. For any other questions, please use our contact form.